JCtrans: Hello, Mr. Tran Danh Tuyen. Firstly, will you please make a brief introduction of your company?
Mr. Tuyen: Huong Nam Logistics was founded in 1999 with main subject is to provide the best logistics solution for importers and exporters. We can handle cargoes in Hai Phong / Ho Chi Minh both inbound and outbound.
Now Huong Nam Logistics is a respected brand name in forwarding & logistics business in Vietnam for the recent years. We provide a full style of logistics solutions to meet customers' needs for their supply chain management. In addition we are also reliable oversea agents for any forwarding companies around the world, with our ten-year experiences in forwarding business we are able to handle your cargoes smoothly and efficiently with full satisfaction from potential customers.
We offer some following services:
International freight forwarding (Sea and air freight)
Consolidation operation
Warehouse & distribution
Customs clearance
Inland transport
Packing & removal
Supply chain management
Marine & air cargo insurance
Personal moves & relocation services
JCtrans: We know now Huong Nam Logistics is a respected brand name in forwarding & logistics business in Vietnam. Then would you please talk about what you think is your core-competitiveness that make you get today's excellent results?
Mr. Tuyen: Our company is not so big but not too small. As you can see we have standed along for more than 12 years in the market. And especially we still can keep stable growth even in the bad year 2010; certainly we will increase revenue and volume in 2011. To get this excellent result, first it is because of our excellent staffs and our management team. In addition we get full support from all customers even in the crisis time so that we can keep our business running.
We manage to win loyalty of its customers by our competitive price and just in time (JIT) service and professional employees. Our customer satisfaction is the key of our success and our goal is to give to customers the best services. With the expert knowledge and experience in shipping, trading, transportation and warehousing, we are ready to satisfy and take care of customer's specific transport and logistics requirements all over the world.
JCtrans: We know to run a logistics company needs a great deal of work, especially in the increasingly competitive situation. What do you think is the most important thing to run a logistics company?
Mr. Tuyen: Over the years, we have built a worldwide network of agents to handle any export and import shipments by air or sea from Vietnam to all other countries and vice-versa. I think the most important things to run a logistics company are:
Firstly I think the most important thing is our staff and the support from customer. The most important treasure the company has is a close-knit team of professionals. The success of your business depends on delivering products and services that meet your customers' expectations. You can help to achieve this by leading and motivating your staff to maximize their effort. Many of us have heard of the current trend for businesses to become 'customer-centric', that is, to put the customer at the centre of our business in terms of our strategies, actions and processes.
Secondly, the quality of service is also important. A business' main purpose is to create a customer because it is basically the consumer who essentially determines what a business is. Although it is significant to provide time and effort on how you are going to improve your products and services, it is still the customers who establish the future success of a business. Therefore, consumer service enhancement is very important if you would want your business to prosper.
And the last is price. Only with reasonable price can you attract customers and then the company can develop.
JCtrans: Huong Nam Logistics was established in 1999. With more than 10-year experiences, would you please talk about the situation of logistic industry in Vietnam?
Mr. Tuyen: It is very competitive now. The number of forwarders and logistics companies has been increased dramatically during these years. But that is not the point for our company because we think that the strength will stay long and the weakness will be out soon. |
