In Shenzhen, reporters saw the Shanghai Club carriers Logistics Limited, Shenzhen Branch (“Shanghai Club") manager ZhangChi. The following is a reporter with the Shanghai Club carriers Logistics Limited, Shenzhen Branch Manager Zhangchi’s dialogue.
　　
Jctrans.com : "Shanghai tops," Since its establishment in the Shenzhen market, how has the company grasped the customers and tariffs?

Manage Zhang：We are a small company. Over the years of cooperation with the customers, we are always able to help customers maximize the cost and smoothly transport the goods. Therefore, customers's confidence is relatively high. In fact, we all know that doing a business, marketing is one thing, and customer relationship to a certain extent, Tariff level is not the most important decision whether to continue cooperation to the end.

Jctrans.com：After the establishment of the customer relationship, how to maintain stable relations?

Manage Zhang：We all know that the logistics industry in many services, including special circumstances. In fact, in one company, everyone has different characteristics. When facing different customers, they need to offer different services. We have done quite a bit better in the communication with customers.

Jctrans.com：As to cooperation or overseas development agency, what are the differences between the Mainland and Hong Kong?

Manage Zhang：In Hong Kong and Taiwan companies, there are specialized departments for overseas agents. Every year they will go to the local overseas agents to understand their actual situation, talking with them face to face. In Hong Kong, There is a reinsurance company, which diversifies the risk, or the owner of an insurance agent. He will advance understanding of the credit insurance status, giving freight forwarders recommendations in order to reduce the risk. That doesn’t exist on the mainland.

Jctrans.com：Whether the logistics survives in the crevice?

Manage Zhang：The relationship between the cargo owners and ship owners is like a bridge. The main difference between internal and overseas companies is also receiving documents from the cargo owners. However, not every service to cargo owners is detail. As a shipping company, for logistics related business, for instance, Trailers, the declaration is not pleased to do so. At that time, the freight forwarding services are provided. It can solve problems in the transportation from customer's perspective, so it saves time for cargo owners.

Jctrans.com：After entering the WTO, the international trade habits have great impact to China. There are more things nonstandard. What’s you opinion to the market?

Manage zhang：This is a necessary process because we are now at the beginning of the stage and have a lot of imperfections. Seeing from the resources, global logistics industry companies which have done particularly well also do well in overseas resources. At home, some big internal companies are weak in overseas agency. One reason is that they have offices in each of the country's cities with lots staff of each. Another reason is their anthology. For foreign maritime shipping industries, their awareness always go ahead 5-6 years. For instance, we now have a very prominent phenomenon, such as CIF goods, prepaid goods. The main way to win in domestic companies is to win by price. The sea prices are relatively low, because there are too few designated goods and they don’t have overseas major customer.