Service Parts Logistics Summit (SPLS)
Sponsored by Barkawi & Arvato Logistics
Wed 20-Sep-06 8:30 AM - to - Wed 20-Sep-06 5:30 PM AWST

Register Now! Registration deadline is Tue 19-Sep-06 8:30 AM
The Regent Shanghai
1116 Yan An West Road (corner of Fanyu Rd), Changning District
Shanghai 200052 China
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Details on "Service Parts Logistics Summit (SPLS)"

Event Times: Wed 20-Sep-06 8:30 AM to Wed 20-Sep-06 5:30 PM

Learn how to turn your China’s spare parts business into a profit center!
With manufacturers getting increasingly aware of the critical nature of the service and spare parts in creating a competitive advantage in China, the first annual Service Parts Logistics Summit is the ideal platform for logistics executives interested in reverse logistics.

Learn how leading companies are dealing with issues like inventory management, customer support service, parts distribution, planning and forecasting and other service parts and support challenges in China.

Understand The Key Steps To China Success From Aftermarket Supply Chain Experts
The world of spare parts is very different from most of the supply chain in dimensions of time, cycle management, planning and sourcing. The return process, also called service parts or reverse logistics, is a critical component of leading manufacturers today. The faster customers get parts back, the faster the parts can be fixed and put back into circulation, reducing the amount of new product buys or the waiting time to repair a broken piece of equipment.

Closely tracking your spare parts cycle impacts your ability to meet your reliability goals, dramatically improve customer satisfaction, and increase productivity. While spare parts impact several critical areas of your day-to-day service operations, these parts are also vital to supporting your long-term, automated supply chain solutions and communications networks.

In summary, spare parts logistics is the key component to the overall effectiveness of your spare parts inventories and a key profit lever to your business.

One Day Packed with the Latest on Aftermarket Logistics in China
This China Supply Chain Council’s inaugural event gives you the opportunity to hear not only from manufacturers, but also from leading consultants, service providers and experts on service parts logistics. Over the course of just one day, you will get the opportunity to hear all the answers to all your questions concerning the aftermarket model in China.

Join the Service Parts Logistics Summit along with industry experts and world-class supply chain executives for a key discussion and what it takes to turn your spare parts operations into a competitive edge in your China’s supply chain.

Who should attend?
Organisations for whom spare parts and service support is critical in China! This conference has been specifically developed for Directors and Senior Managers of: Spare Parts, Service Support, Aftermarket / Aftersales Operations, Logistics Service Planning, Customer Support, Returns and Repairs, Reverse Logistics, Inventory Management, Parts Distribution, Warehousing and Transportation and Supply Chain.

Share best practice with diverse industries including: Automotive, Hi-Tech, Electronics, Consumer Appliances, Medical Devices, Industrial Equipment, Telecommunications.

EVENT MARKETING BROCHURE (bilingual, English & Chinese) - Click Here to Download

Click here to view more information on the venue, the Regent Hotel.
Speaker Information ""

Global Spare Part Supplies for Mobile Networks at Siemens Communication
Christian Graffelder, Vice President Global SpareLog Group at Siemens AG Communications Carrier Services
Christian Graffelder has spent most of his professional career with logistic network and processdesign and has gained an exceptionell experience in supply chain management. He has assumed the position at Siemens 4 years ago. During this time has has focused on re-designing Siemens Mobil global service parts logistics and repair processes with China operations being a show case for Siemens worldwide.

SPL challenges in a maturing High-Tech Aftersales Service market in China
China is moving fast to be a maturing high-tech aftersales service market. In China, service logistics is facing specific challenges. Given the growing installed base, spread of the business to more rural areas of China, customers demand high service availability level. Meanwhile, you have to deal pressure of inventory budget; lack of sufficient LSP warehousing; constrain of transportation coverage and capabilities in China; cost pressures to increase or maintain the profit margins, and unique situation in China, eg. import and export constrain. Service parts supply chain is critical to both company and your customer''s growth.
Jenny Jin, Service Parts Operation Manager, GCG region, IBM

Spare Parts Logistics at Ericsson - A Case Study (title not finalised)
Based on Ericsson real case study, service parts logistics and after sale services of Hi-tech industry are analyzed from the sides of technology growth, market development and operation progress by using the historical cases of different stages in Ericsson’s expansion to forecast future''s industrial tendency.
Noreen Chen, Head of Hardware Service Delivery, Ericsson (China) Communication Company Ltd.

Changing Roles in the Service Arena, covering all aspects from product-driven to service-oriented customer support.
The presentation will cover topics such as current issues in aftersales services, service opportunities through extended value propositions, service role definition and achieving a leading role in aftermarket services. The presentation targets senior managment from service and logistics organizations, providing insight into the extensive experience of a leading European consultancy for aftersales services and logistics.
Karim Barkawi, Managing Partner, Barkawi & Partner GmbH & Co. KG

Excellence in Reverse Logistics outsourcing
Thomas Becker, Managing Director Asia Pacific, arvato services
Thomas Becker is currently assuming the position of arvato services′ Managing Director for Asia Pacific based in Singapore. In his over 10 years career Thomas has hold various management positions and responsibilities for different aspects of international service business in arvato-Bertelsmann. Prior to his professional career Thomas Becker has received a Master Degree Business administration.

The Spare and Aftermarket Parts Supply Chain - Customs and Trade Considerations
With unprecedented economic growth, China''s consumers and manufactuers are increasing demand for all types of products - from both domestic and imported sources. This has a ''knock-on'' effect on the demand for spares and aftermarket components, a market which in total easily exceeds several billions of dollars. This session will provide an overview of the Customs and Trade considerations that every China supply chain specialist should consider in optimising a company''s supply chain operations both in terms of tax efficiency and compliance.
Tan Beng Ti, Tax Advisor, Baker and Mckenzie

Service Part Logistics Implementation in a Automotive OEM
Service Part Logistics Implementation in China Automotive OEM, when PSA group wanted to move its aftermarket parts operation to a next-generation platform, it choose SAP Service Part Logistics Solution - part of the SAP Service and Asset Management solution, this software is helping the company improve supply chain performance—and stay on the cutting edge. As an example, in facilities where the company has used the software’s warehouse management capabilities, productivity in terms of lines shipped have improved anywhere from 20% to 40%.
David Ye, Senior Project Manager, SAP, Shanghai

Outsourcing of after-sales-services in the consumer electronics industry
In the past OEM manufacturers started to outsource their call center and repair activities. Now large European and Asian manufacturers are going to outsource the complete after sales services (including the service management). Repair, logistics, call center and ODM companies are trying to reposition themselves by enlarging their product portfolios. Mergers and partnerships among the "specialists" will help to consolidate the after-sales industry. These trends lead to new opportunities and risks for OEM manufacturers as well as for their service partners: e.g. synergies in global operations, bundling of repair, logistics or call center volumes and the standardization of service processes. The carve-out of inservio from BenQ/Siemens can serve as an industry example to study the challenges and benefits of the emerging co-operations in the after-sales-service industry.
Stefan Pletsch, Managing Director, Siemens BenQ′s Service Unit inservio

Current After Sales Services Modules Analysis in China
The presentation will give a clear view of the relationship between Huawei-3Com and 3Com in China, also how their after sales services can be arranged from the sides of current situation and modules. The analysis will focus on the development of the after sale service in China based on customer demand module, service module and operation module. At the end, a forecasting of future’s service and tendency are given.
Jasmine Fei, Vice General Manager, Naya Technologies & Services
Catherine Zhang, Manager Spare Parts Department, Huawei-3Com Technology

Performance, Lead Time and Cost of current spares logistics in China
Performance, lead time and cost are always focused by enterprises in Hi-Tech industries, especially in semi-conductor industry. Based on Novellus Systems’ individual case, these three critical sections are analyzed under the comparison between operations in China and overseas for challenges manufacturers have to face and how these challenges have impact on enterprises’ operation in both equipments logistics and service parts logistics.
Pong Wong, Logistics Manager, Novellus Systems

This list will continue to expand up to the event itself as we do plan for new streams and contingency of some speakers not being able to make it due to last minute emergencies. If your are interested to speak, click here to contact the Council directly.
Register by Tuesday 19-Sep-06 8:30 AM AWST

Pricing


Before 18-Aug-06

Before 19-Sep-06
Member:
US$210.00

US$275.00
Non-Member:
US$325.00

US$400.00


Event Contact

Event Coordinator
Sabrina Wei Simon Steinmetz
+86 21 51021617 +86 21 51021618
+86 21 52583864 FAX +86 21 52583864 FAX
swei@supplychain.cn ssteinmetz@supplychain.cn